Game 71 FAQ — All Your Questions Answered in One Place

Game 71's VIP program has five tiers. You earn points on every bet, and your tier is determined by your total points accumulated.

VIP Tiers & Points Required:
What VIP members receive:

• Monthly cash bonuses and special birthday gifts
• Higher withdrawal limits (Platinum: up to ৳2,00,000 per day)
• Faster withdrawal processing — within 2 minutes for Platinum and Diamond members
• Personal Account Manager (Platinum and above)
• Invitations to exclusive events & tournaments
• Higher odds caps and increased betting limits

Points are earned at 10 points per ৳100 wagered. Log in to your VIP dashboard to check your balance.

Game 71 has specific rules for matches that are cancelled or suspended indefinitely mid-game:

For pre-match betting:

• If cancelled before the match starts, the bet Void It is voided and the full stake is returned.
• Bets remain active if a match is rescheduled within 24 hours. Beyond 24 hours, the bet is Void.

For in-play (live) betting:

• In cricket, if the result is determined by the DLS method, that result is final.
• If the minimum overs are not completed (5 overs in T20, 20 overs in ODI), the bet is Void.
• For football matches ended before 90 minutes — if 70 or more minutes were played, the official result stands; otherwise, the bet is Void.

For accumulator bets: If one leg is Void, it is removed and the remaining legs are used to settle the bet.

Refund process: The stake for a Void bet is typically returned to your wallet within 24 hours. For specific rules, see the Terms & Conditions View.

Game 71 has multiple technical and institutional measures in place to protect your data and funds.

Technical Security:

• TLS 1.3 Encryption: All data between your browser and our servers is encrypted to bank-grade standards.
• 256-bit SSL Certificate: The highest level of security.
• bcrypt Password Hashing: Your password is never stored directly — only a hash is kept.
• 2FA (Two-Factor Authentication): OTP verification is required when logging in from a new device.
• Fund Segregation: Customer funds are held in a bank account separate from the company's operating funds.

Your data is never:

• Never sold to third parties.
• We will never ask for your password or OTP via SMS or phone — treat any such call as a phishing attempt.
• Your data is never used for advertising purposes (with the option to opt out of marketing).

Read the full Data Protection Policy Privacy Policy page.

Game 71's customer support team is available around the clock on Bangladesh time. You can reach us through three main channels:

1. Live Chat (Fastest):

• Active 7 days a week, 24 hours a day
• Average first response: 30 seconds–3 minutes
• Chat in Bangla — all our agents are fluent in Bangla
• Click the chat icon at the bottom right of the website

2. Email Support:

• Address: [email protected]
• Response time: typically within 2–6 hours
• Best suited for complex issues, KYC uploads, or dispute resolution

3. FAQ & Self-Help:

• You'll find answers to most common questions on this page
• Guides available for registration, payments, and bonuses

Tips: Before contacting Live Chat, have your username and a description of your issue ready — this helps resolve things faster.

In accordance with Game 71's policy One account per person Permitted. Strictly enforced.

For family members:

• Even if they live at the same address, two family members may hold separate accounts If They use a different mobile number, a different national ID, and a different payment method.
• Using different accounts on the same device is allowed, but creating two accounts with the same NID or mobile number is strictly prohibited.

What happens if the rules are violated:

• If multiple accounts are detected during verification, all bonuses and withdrawals may be cancelled
• Both accounts may be permanently closed
• Your original deposit will be refunded, but any bonuses will be forfeited

If in doubt: Ask our live chat team beforehand — we'll give you a clear answer on what options are available in your situation.

There are two ways to deactivate or close your account — Self-Exclusion Settings and contacting Support directly.

Option 1 — Self-manage via Settings (Temporary Break):

1. Log in and go to Profile → "Responsible Gaming"
2. Choose a "Cooling-Off Period" and take a break ranging from 24 hours to 6 weeks
3. Or choose "Self-Exclusion" to lock your account for 6 months or longer

Option 2 — Via Support (Permanent Closure):

1. Email [email protected] with the subject: "Request to Permanently Close Account"
2. Provide your registered mobile number and reason
3. The account will be closed within 24–48 hours after identity verification is complete

Keep these in mind before closing your account:

• If you have a balance, withdraw it first — even after closure, remaining funds can be retrieved through support.
• Bonus balance is forfeited when an account is closed.
• If you permanently close your account, you won't be able to register again using the same details.